Refund Policy
Due to the nature of cleaning services, S&A Prestige Cleaning Services does not offer refunds once a service has been completed.
Cleaning results may vary depending on the condition of the property; however, we are committed to delivering a high standard of service at all times.
Your satisfaction is important to us. If you are not satisfied with any part of our service:
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You must notify us within 24 hours of the service being completed
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We will assess the issue and arrange a re-clean of the affected areas where appropriate
Requests made after 24 hours will not be accepted.
Refunds will not be provided in the following circumstances:
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Change of mind after the service has been completed
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Failure to report issues within 24 hours
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Dissatisfaction due to pre-existing conditions (e.g. permanent stains, damage, mould)
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Areas or tasks not included in the original booking
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Inability to complete work due to unsafe conditions
​While we aim for the highest quality results, some stains, marks, or buildup may be permanent and cannot be fully removed.